FAQ

General 

What is moissanite diamond?
Moissanite diamond is made up of carbon and silicon, which are the hardest known elements on Earth. Moissanite has more fire, brilliance, and lustre than a diamond at a fraction of its cost. For more info (Click here)


What are the materials for the ring base?
The ring base you can either select 18K White Gold or 5-layer White Gold. 


What is 5-Layer White Gold and 18K White Gold?
Our latest technology - Five-layer White Gold, the quality is equivalent to 90% of 18K White Gold. 
18K White Gold is the regular white gold that is offered in the market. Our 18K White Gold prices are 30% - 50% lower than the market prices.  


How do I measure my ring size?
You may refer to the Ring Size Guide (Click here).

 


 

Order & Shipping 

Can I make changes to my order?
Kindly contact us as soon as possible if you wish to make changes to your order. If your order already processes, we are unable to change your order. If your order has not been processed, you might be able to change your order, if there is any additional cost will be advised. 


Where the product can ship to?
The shipping covers the Malaysia (East Malaysia and West (or peninsular) Malaysia) and Singapore. For other countries, kindly contact us. 


How much for the postage fee?
West Malaysia RM10
East Malaysia  RM20
Singapore RM30
Others (To be advised)


Can I change my shipping address?
Please contact us if you want to change the shipping address. If your order already ship-out, unfortunately, we are unable to change the shipping address. If your order has not been processed, you might be able to change your shipping address, if there is any additional cost will be advised. 


Can I return my item?
If the item received are damaged, you might return to us. For more info (click here to view Delivery and Return policy)